Join Us

Do you care about sustainable long-term solutions to housing affordability? Are you excited about working in a fast-paced, high-growth startup? Do you get fired up about being part of a team that values intellectual rigor over ego, and believe every member of the team should have a voice on any topic?

Then come join us. We can’t wait to meet you.

Open Positions

Seattle

ABOUT THE ROLE

We’re looking for a driven, capable, friendly customer success manager to support the growth of Loftium’s Lease program. You’ll be the primary point of contact for Loftium’s customers, including both renters/hosts and landlords, responsible for ensuring their Loftium experience is nothing short of fantastic. You’ll be managing a high volume of inbound support tickets, and going above and beyond to address any concerns, combining both operational efficiency, intelligent realtime decision-making, and a personal touch.

Responsibilities:

  • Managing a high-volume of inbound customer support e-mails / tickets
  • Frequent, timely communication with Loftium’s renters / hosts
  • Assisting in month-end financial reconciliation of Loftium’s properties, ensuring hosts receive accurate, timely additional rent discounts and landlords receive timely rent
  • Facilitating communication between Loftium renters and landlords
  • Urgent issue resolution (including occasional after-hours) via e-mail and phone
  • Tracking and categorizing support issues and continuously identifying opportunities to improve our process / product for a stronger customer experience
  • Track listing performance / metrics and work closely with founding team to refine & optimize listing quality
  • Listen to customer feedback and identify opportunities to adapt/improve product offering accordingly


ABOUT YOU

  • You have a proven ability to manage high-volume, high-touch communication
  • You have excellent communication skills, both verbal and written
  • You love making people happy. There’s nothing more satisfying to you than turning an upset customer into a happy, thankful friend.
  • You work well under pressure, and are creative & thoughtful in problem-solving

Bonus:

  • You’ve used Airbnb as a guest and/or host
  • You have some real estate / property management experience
  • You’d like to be a Loftium renter!


COMPENSATION

  • $55,000 - $65,000 base salary
  • $2,000 annual bonus based on performance 
  • Stock options equivalent to .005% - .02% of the company
  • Competitive medical & dental benefits
  • Optional 401(k) retirement plan

Seattle

ABOUT THE ROLE

We’re looking for a driven, capable Operations Manager to drive the growth of Loftium’s Lease program. You’ll be responsible for Loftium's renter placement, with a goal of minimizing vacancy by helping matchmake the right renter with the right home as quickly and efficiently as possible. As with all our roles, you'll be in a position to both execute day-to-day operations as well as help drive the broader strategy of how Loftium approaches renter placement. This role is integral to customer happiness, and it's a blast for people who are efficient, flexible and enjoy making people happy! You'll be on the front lines of delivering on our mission to our customers.


RESPONSIBILITIES:

  • Manage a high-volume of inbound, actively interested Loftium renters
  • Market Loftium homes, including writing content and posting listings to generate renter demand
  • Determine tenant rent rate taking into account property economics (income and cost estimates)
  • Design & work on new projects & experiments to improve renter placement
  • Work closely with product & technology team to further optimize & automate rental signup & placement process
  • Schedule remote showings/tours to place renters
  • Screen and place qualified renters, setup collection of rent and move-in related costs
  • Prepare and execute leases, clearly communicating terms to prospective renters 
  • Capture renter details and hand off signed properties to account management team
  • Track & iterate on renter placement performance / metrics
  • Listen to customer feedback and identify opportunities to adapt/improve product offering accordingly

WHO WE'RE LOOKING FOR

  • You're able to move a million miles an hour, but also love stepping back and thinking through strategy
  • You love creating value, solving problems and making customers happy
  • You work well under pressure, and are creative & thoughtful in problem-solving
  • You have excellent communication skills, both verbal and written. 
  • You're hungry to learn, willing to dive into the deep end, and not afraid to experiment
  • Familiar with long-term and short-term renting, Airbnb and the sharing economy
  • Willing to work evenings / weekends as needed to make our renters happy and hit our goals!

Bonus:

  • Experience has an Airbnb host
  • Real estate/ leasing/ property management experience
  • You’d like to be a Loftium renter!


COMPENSATION

  • $55,000 - $70,000 base salary
  • $2,000 annual bonus based on performance 
  • Stock options equivalent to .005% - .02% of the company
  • Competitive medical & dental benefits
  • Optional 401(k) retirement plan

Seattle, WA

ABOUT THE ROLE

Loftium is a rocketship of a company, moving into scale mode and growing extremely fast. We spend nearly all our time on the destination: serving more customers and serving them better. This role, in contrast, is focused on the ship, and the people on that ship. We’re looking for a passionate, energetic and driven person who cares for nothing more than empowering the people around her/him and doing whatever it takes to ensure the rocketship is well-equipped for the journey, whether that be finding a new office, scheduling and planning an offsite, pursuing a key partnership, or processing financial payouts


Key Responsibilites

  • Process payroll and bonus compensation
  • Office administration: find new office space; manage cleaning, snacks, etc
  • Coordinating team activities (meals, happy hours), recurring meetings and offsites
  • Conduct initial screening interviews on all new candidates
  • Help structure and work closely with hiring managers to manage hiring process
  • Manage employee onboarding
  • Prepare materials / conduct research for board meetings
  • Working closely with the founding team to handle once-off projects / crises


Who we're looking for

  • You measure your own success by the success of those around you
  • You have an operational mind: you thrive on creating and optimizing process to make things run smoother
  • You have great attention to detail
  • You make decisions like a founder: you quickly develop a strong sense of a company’s priorities & values and use those as your north star in decision-making
  • You have experience:
  • Interviewing, hiring, managing, and firing employees
  • Designing a hiring process
  • Managing an office


Compensation and benefits

  • Competitive salary and equity
  • Medical and dental insurance, and 401k
  • Once-in-a-lifetime experience taking a startup into scale mode, working directly with experienced founders and a diverse, fun-loving and hardworking team


Seattle

About the role

Software is core to our business, driving everything from our long-term and short-term rental income prediction algorithms, to our suite of Airbnb management tools, to our automated renter placement process. We're looking for a talented, experienced engineering leader to help us scale quickly, smartly and nimbly. This person excels at making thoughtful architectural decisions with limited information translating general business strategy into technology strategy, and communicating those choices to the leadership and team (both tech and non-tech teammates). This person loves to write code, but is primarily excited by the opportunity to build and run a world-class engineering team and deploy software that deeply affect the lives of hundreds.

This role reports to our Co-founder / Head of Product.


Responsibilities

  • Work closely with head of product to create Loftium’s technology strategy in line with overall business objectives
  • Design and architect new software products
  • Recruit, interview, train and manage a team of software engineers
  • Develop & optimize systems & processes for engineering workflow (deployment, code review), making intentional tradeoffs between speed and scalability
  • Research existing tools and best practices to make informed build/buy decisions
  • Work closely with Loftium’s Head of Data Science to build & improve ongoing integrations between DS and renter/admin-facing web applications
  • Work closely with Head of Operations to identify ongoing opportunities for technology to improve Loftium’s operational efficiency

Who we're looking for

  • You’re adaptable: You thrive in a fast-paced, ever-changing environment, and understand that the right solution and the perfect solution rarely coincide in startups
  • You can make thoughtful decisions with limited information
  • You’re a clear communicator: you can succinctly articulate the tradeoffs between two approaches/architectures
  • You can see around corners: you can predict the cost of technical debt because you’ve seen the cost and can make thoughtful tradeoffs
  • You take great pride in your work: you’re fine with MVPs, but you don’t tolerate sloppy code
  • You have experience with:
  • Designing and deploying scalable production webapps
  • Leading, managing and recruiting a technical team
  • Architecting complex relational Databases (PostgreSQL)
  • Redis
  • Ruby on Rails
  • Managing deployment & operation of cloud services (Heroku, AWS)
  • Bonus: Early-stage startup experience, especially joining at the seed or Series A stage and scaling a technical product
  • Bonus: Experience with Python & working with data science teams


Compensation & Benefits

  • Competitive salary and equity
  • Medical and dental insurance, and 401k
  • Once-in-a-lifetime experience taking a startup into scale mode, working directly with experienced founders and a diverse, fun-loving and hardworking team


Seatte

Who we’re looking for

We’re looking for an experienced first finance/biz ops hire who can identify opportunities to improve cash-flow and profitability, set strategic priorities, and simplify accounting/monthly close and payments. This will be the first dedicated finance hire in a quickly growing company, so you’ll be expected to wear many different hats and touch nearly all areas of the business.

This position is a multi-faceted role that can expand into a Director of Finance position with the company.


Responsibilities

  • Analyze current financial cash flow to identify opportunities to reduce variability.
  • Identify opportunities to improve profitability of product.
  • Set strategic finance priorities for different stages of company growth.
  • Simplify and collaborate with accounting to complete monthly financials close.
  • Automate and handle payments to contractors, renters and landlords.
  • Improve our 2019 financial projections and turn it into our corporate budget.


About you

  • Previous experience handling finance for startups
  • Experience in real estate / rental homes
  • Strategic, creative and problem-solving mindset
  • Thrives in a fast-paced environment and can produce financial models quickly
  • Excellent communication skills
  • Willing to get your hands dirty, sweat the details and get hands-on with accounting and payments, and ready to build our finance team from the ground up.
  • Bonus: CPA


Compensation

  • Competitive salary, equity and benefits, based on experience.


Seattle

About the role

We’re looking for a motivated, versatile engineer to join our team to play an important role in building Loftium’s core technologies around renter, and our data pipelines. You will report directly to our Chief Architect, and work closely with our Head of Data Science and our product Co-founder. This role is flexible to be front-end or full-stack depending on your experience and goals.


Day to day responsibilities

  • Getting customer insights from our product lead and adding or altering features
  • Shipping code to our staging and production environments multiple times a day
  • Looking for performance optimizations
  • Documenting code and performing peer code reviews
  • Write and maintain API integrations
  • Refactoring old code and writing tests


About you

  • Excited about Loftium’s mission of making housing more affordable
  • Believe in self-improvement, refactoring, and studying best practices
  • Versatile and flexible: you are comfortable in a startup environment and can handle change
  • Excited to play a part in strategy and decision-making above and beyond your domain of expertise

Ideally you have some experience with

  • Creating / working on scalable production webapps
  • Git
  • Ruby on Rails
  • Javascript, ReactJS or similar front-end framework
  • Relational Databases (PostgreSQL) and Redis
  • Building and/or consuming REST APIs
  • Managing deployment & operation of cloud services (Heroku, AWS)
  • Iterative development, especially for startups
  • Bonus: Experience with Python for managing data science integrations
  • Bonus: Experience building payment systems


Compensation & Benefits

  • Competitive salary, health plan, and stock options
  • Weekly team lunches and happy hours
  • Once-in-a-lifetime experience taking a startup into scale mode, working directly with experienced founders and a diverse, fun-loving and hardworking team


Seattle, WA

About the role

Data Science is core to our business, driving everything from our long-term and short-term rental income prediction algorithms to our revenue optimization algorithms and our properties acquisition pipeline. We're looking for a talented, experienced Data Scientist to help us scale quickly, smartly and nimbly. This person excels at translating business problems into data problems, communicating complex ideas in non-technical terms, then developing data science solutions to the most pressing business needs. This role offers a unique opportunity to join an amazing team and grow your career as quickly as Loftium scales.

This role reports to our Head of Machine Learning.

Ideally you have some experience with

Python and SQL (both required)

  • Machine learning algorithms (Neural networks, gradient boosting) and model evaluation (cross validation, bias-variance trade-off)
  • Dynamic pricing and revenue optimization models and ml products
  • Statistics, mathematics and data mining
  • Leveraging relational databases (PostgreSQL), NoSQL databases (MongoDB), and data warehouses
  • Exploring data with compelling visualizations
  • Dealing with messy and incomplete data of all types, including tabular, text and image data
  • Iterative development, especially for startups
  • Web scraping, mobile api reverse engineering (Crawlera, Charles)
  • Bonus: Early-stage startup experience, especially joining at the seed or Series A stage and scaling a technical product
  • Bonus: Experience with big data tools (Kafka, Spark, HDFS) and distributed databases (Apache Ignite)


Responsibilities

  • Building machine learning products that allow us to improve our business
  • Creating new features to enhance our machine learning products
  • Comparing models and selecting features to optimize performance
  • Collecting and cleaning data and creating data pipelines
  • Ad-hoc research and analysis for our most pressing business problems


Who we're looking for

  • You’re adaptable: You thrive in a fast-paced, ever-changing environment, and understand that the right solution and the perfect solution rarely coincide in startups
  • You can make thoughtful decisions with limited information
  • You’re a clear communicator: you can succinctly articulate the business logic of complex data science concepts
  • Excited about Loftium’s mission of making housing more affordable
  • Believe in self-improvement and studying best practices
  • Versatile and flexible: you are comfortable in a startup environment and can handle change
  • Excited to play a part in strategy and decision-making above and beyond your domain of expertise
  • Bonus: Masters degree in a relevant discipline


Compensation & Benefits

  • Competitive salary and equity
  • Medical and dental insurance, and 401k
  • Once-in-a-lifetime experience taking a startup into scale mode, working directly with experienced founders and a diverse, fun-loving and hardworking team


Seattle, WA

About the role

Machine learning is core to our business, driving everything from our long-term and short-term rental income prediction algorithms to our revenue optimization algorithms and our properties acquisition pipeline. We're looking for a talented, experienced ML engineer to help us scale quickly, smartly and nimbly. This person excels at making thoughtful architectural decisions with limited information translating business requirements into machine learning products, then communicating decision rationales, formulating project plans and delivering results. This role offers a unique opportunity to join an amazing team and grow your career as quickly as Loftium scales.

This role reports to our Head of Machine Learning.

Ideally you have some experience with

  • Python and SQL (Both required)
  • Designing and deploying scalable production machine learning products
  • Machine learning algorithms (Neural networks, gradient boosting) and model evaluation (cross validation, bias-variance trade-off)
  • Architecting relational databases (PostgreSQL), NoSQL databases (MongoDB), and data warehouses
  • Iterative development, especially for startups
  • Git and GitHub; software development workflows
  • Managing deployment & operation of cloud services (AWS, Azure etc.)
  • Continuous integration and test driven development
  • Designing and deploying scalable production data pipelines and data storage solutions
  • Leveraging data pipeline frameworks (Airflow, Luigi, Pinball)
  • Web scraping, mobile api reverse engineering (Crawlera, Charles)
  • Working with tabular, text and image data and exposing the data via APIs
  • Big data tools (Kafka, Spark, HDFS)
  • Distributed databases (Apache Ignite)
  • Bonus: Early-stage startup experience, especially joining at the seed or Series A stage and scaling a technical product


Responsibilities

  • Building machine learning products that allow us to improve our business
  • Automating model comparison and feature selection to optimize performance
  • Shipping code to our staging and production environments multiple times a day
  • Documenting code and performing peer code reviews
  • Refactoring old code and writing tests
  • Looking for performance optimizations
  • Building data pipelines that allow us to improve our machine learning products and services
  • Design and deploy efficient data services and stores


Who we're looking for

  • You’re adaptable: You thrive in a fast-paced, ever-changing environment, and understand that the right solution and the perfect solution rarely coincide in startups
  • You can make thoughtful decisions with limited information
  • You’re a clear communicator: you can succinctly articulate the tradeoffs between two approaches/architectures
  • You can see around corners: you can predict the cost of technical debt because you’ve seen the cost and can make thoughtful tradeoffs
  • You take great pride in your work: you’re fine with MVPs, but you don’t tolerate sloppy code
  • Excited about Loftium’s mission of making housing more affordable
  • Believe in self-improvement, refactoring, and studying best practices
  • Versatile and flexible: you are comfortable in a startup environment and can handle change
  • Excited to play a part in strategy and decision-making above and beyond your domain of expertise
  • Bonus: Masters in computer science or other STEM degree


Compensation & Benefits

  • Competitive salary and equity
  • Medical and dental insurance, and 401k
  • Once-in-a-lifetime experience taking a startup into scale mode, working directly with experienced founders and a diverse, fun-loving and hardworking team


Apply now

Send your resume and brief statement of interest to careers@loftium.com.

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